Customer experience

“Delivering the best customer experience is core to who we are as a company,” said OppFi CEO Jared Kaplan

Everyone agrees with a statement like that, right? The thing is that just a few walks the talk, and Jared is one of them.

Do you believe me if I tell you that OppFi maintains an average Net Promoter Score (NPS) of 85? This number is two times higher than those of many financial institutions and top consumer brands.

Not surprisingly, OppFi was also named on Forbes America’s Best Startup Employers 2021, as great customer experience starts from the people working with you and taking care of them and their happiness level while working in the company.

Providing a great customer experience is one of the most important aspects for fintech companies to get a space in a competitive market where both newcomers and incumbents are investing heavily.

OppFi is another of those companies that we take as a model while we are building 6, a new full-service neobank designed to meet the needs of today’s Americans.

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